Customer Service

Contact options

Direct personal contact by telephone

You can contact our customer service team by calling  +31 (0)183 - 699 450 (local rate). We will be happy to answer any questions you may have about our products, the order process, etc.

Chat with our customer service

In the lower right corner of the screen you can start a new chat with one of our representatives. Click here or on the green button below to start a chat. On working days between 9.00 and 17.00 hours, you will receive an answer to your question within a few minutes.

Open chat and type your query

Query through WhatsApp

You can also contact our customer service through WhatsApp. 

Add +31 (0)6 – 27 32 32 52 to the contact list on your mobile phone. 

Open WhatsApp and search your contact list for the contact you have just added and send a message. On working days from 9.00 to 17.00 hours you will receive an answer to your question within a few minutes (or otherwise, the next working day).

Query by email

Of course, you can also send your query to us by email at or by completing the contact form on this page. You will receive a reply from our customer service within one working day.

Customer service availability

The customer service is available from Monday to Friday from 9.00 to 17.00 hours.

Calling from abroad

Are you calling from abroad? Then you can reach us +31(0)183 - 699 450 (local rate).

Postal and visiting address

Galvaniweg 15
4207 HL Gorinchem

Company details

Vitstore / TBIH B.V.
Chamber of Commerce no.: 11065579
VAT no.: NL8175.70.196.B01

The advantages for customers

Drop a query 

Complete the form below and we will contact you within 24 hours (on working days).